CUSTOMER CARE

Refund Policy

Refund and resolution guidance for eligible handmade jewelry order concerns.

Fair Resolution

Refund Review

Refund requests are reviewed using order details, product condition, payment status and delivery information. Handmade or personalized pieces may require individual review.

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01Eligibility check

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.

02Proof of order

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.

03Condition review

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.

04Resolution confirmation

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.