CUSTOMER CARE

Returns & Exchanges

We help with order concerns, sizing questions, and product issues with calm, clear support.

Simple Steps

Support Process

Contact IVA LAGO with your order number, product details, and clear photos so our team can guide the next step.

01Share order number

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.

02Send product photos

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.

03Review eligibility

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.

04Confirm resolution

Clear guidance from IVA LAGO for a smooth handmade jewelry experience.